Page 5 - Acts 2019 Annual Report

$100 Million ANNUALLY IN CAMPUS ENHANCEMENT PROJECTS INVESTING IN OUR FUTURE As part of our strategic plan for purposeful growth, several Acts communities completed or are currently undergoing major repositioning and community enhancement projects supporting Acts Signature Experience. In total, Acts manages approximately $100 million in capital projects annually. The result is stronger communities that honor the investments of our residents and position us to grow our mission in the future. Cokesbury Village completed an exterior makeover and made significant common area upgrades. Plantation Estates is adding a new 90-bed WillowBrooke Court. New Technology Amenities Drive Resident Engagement Acts continues to leverage emerging technologies and solutions to enhance operational innovations and effectiveness in hospitality, care and operations. This includes initiating a multi-year rollout of smart apartment technology, upgraded WiFi, In-House TV experiences, and enhancements to the MyActsLife resident portal to support service requests, resident communication and add an online dimension to community life. All 26 Acts WillowBrooke Courts were named among America’s best by U.S. News & World Report. Delivering Outstanding Resident Care Acts continues to experience excellent results system-wide from the annual health center surveys, placing our care centers among the best in the country. All Acts health centers met state and federal survey standards, often scoring significantly better than state and national averages with 24 out of 26 Acts WillowBrooke Court Skilled Care Centers earning a 4-or 5-star rating from the Centers for Medicare and Medicaid Services. In addition, we continued to expand and improve the Acts Signature Experience by enhancing our continuum of care with comprehensive and specialty care environments, services and amenities that support and promote healthy aging. 2019 ANNUAL REPORT | 3 RETIREMENT SERVICES