Safety and Security in an Ever-Changing Pandemic
As the COVID-19 crisis continues in the United States, it’s apparent that Americans are adapting their lives to the “new normal.” Individuals, families, businesses and other organizations are discovering ways to continue forward in a safe manner while adapting to ever-changing government and health official guidelines.
Acts Retirement-Life Communities continues leading a charge of putting our residents and employees first, offering them the amenities they’ve always known while maintaining physical distancing and other safety measures. Since the beginning of the pandemic we have never wavered when it came to providing the care, support and services needed to keep our residents safe, active and engaged. Now we’re able to expand those services to continue offering an unparalleled retirement lifestyle.
The Power of Loving-Kindness at Acts Retirement-Life Communities
Information at a Glance
Where We Stand in the Fight Against COVID-19
These are some of the most trying times we've ever faced as a nation, but Loving-Kindness and our Mission to serve our residents remains stronger than ever. We'll undoubtedly face both challenges and triumphs moving forward, but the most important aspect is that we're experiencing them together.
Our precautions and protocols have proven successful as we have only a small number of active COVID-19 resident cases in only a few of our communities.
Our communities continue to implement all recommended safety protocols including resident health monitoring, employee screenings and temperature checks before each shift, appropriate use of personal protective equipment, and proper social distancing practices to limit personal contact. Since the start of this pandemic, we have had more than 50 infection control surveys across our Acts communities completed by the respective local, state and federal regulators. We are so pleased to report that we have had no deficiencies and no recommendations. All surveys have been concluded with appreciation and acknowledgement of our sound protocols and practices.
View an infographic here on how we're responding when there is a positive case in our communities.
Due to our vigilant efforts, we are blessed that the majority of our campuses are COVID-19 free. With more than 10,000 residents and 8,000 employees, our total active positive COVID-19 cases represent less than 1% of our population. For the communities that do have residents or employees that have tested positive, many are recovering or have recovered, and some have had no symptoms at all.
The large majority of our positive cases have involved residents residing in our skilled nursing area, WillowBrooke Court. Our skilled nursing facilities house our most vulnerable residents, many of whom have pre-existing conditions and complex medical issues that challenge their ability to combat the virus. We ask for special prayers for these residents and for our healthcare teams that are providing compassionate and outstanding care to our most vulnerable residents.
Continued Testing is Our Most Effective Measure
We continue to actively monitor residents and community staff for any signs and symptoms of COVID-19. Please be assured that our communities continue to implement all recommended safety protocols including resident health monitoring, employee screenings and temperature checks before each shift, appropriate use of personal protective equipment, and proper social distancing practices to limit personal contact.
Since the onset of the pandemic, we have strongly advocated for broad testing capabilities for our residents and staff. We have extensive testing capabilities and protocols are in place that provide for routine testing of residents and employees, enabling the identification of individuals that are positive for COVID-19, but have no symptoms at all.
Re-opening Healthcare Centers to Visitors
We have all seen news regarding state and federal guidelines for reopening assisted living residences and skilled nursing facilities for in-person visitation. Acts has been following announcements from the various state Departments of Health (DOH) agencies, other state officials and the Center for Medicaid and Medicare Services closely and planning accordingly. While the announcements may seem to suggest that visitors are able to immediately come onto campus, the compliance guidelines are stringent. We are working through the various state and federal requirements rapidly as we too look forward to welcoming family members into OakBridge Terrace Assisted Living and WillowBrooke Court Skilled Care. We will continue to implement all appropriate screening and testing protocols to assure the safety and well-being of our residents, staff and visitors. We encourage everyone to follow all preventative guidelines including wearing masks, practicing social distancing and using proper hand hygiene to best protect ourselves and those around us. As we are able to welcome visitors inside OakBridge Terrace and WillowBrooke Court, we are mindful that any positive cases of COVID-19 amongst residents, staff or visitors will, according to states' DOH regulations, require us to reinstitute visitation restrictions that may exceed 14 days. This will not be optional and is not at the discretion of Acts or an individual campus. We are, however, confident in the entire Acts family in our ability to follow protocols and maintain a safe visitation environment. Please contact the campus Administrator for the latest visitation status and requirements with a specific Acts campus health center.
Why Move to an Acts Community Now?
With all of the uncertainties Americans are facing because of COVID-19 – from health and safety concerns, to financial worries, or uncertainty of the effects on the economy and the housing market – moving to an Acts community provides you many certainties in these uncertain times, including life care coverage.
Our communities continue to provide an engaged lifestyle and peace of mind when it comes to protecting your current health and well-being, any future health care you may need, and your nest egg.
Your future well-being will be secured through Acts Life Care, but also through all of the actions Acts is taking to mitigate risks to our residents. As the days grow darker and colder this fall, wouldn't it feel good to know that you will have access to not just the necessities, but to a community of friends who will provide social opportunities and support whatever the times bring. Acts has approached our response to COVID proactively and has rapid testing in place, along with enhanced programming, disinfection techniques, and a strong track record of successful infection control. To date, we have had 66 infection control surveys performed by federal, state, and local regulatory agencies. As a result of all surveys, the communities have received overwhelming praise for our infection control practices in place with only a handful of minor recommendations. Plus, Acts communities have medical staff on site to continually assess your status.
Move NOW, while the market is still strong and interest rates are low. The real estate market continues to be strong for our prospects who are selling their homes. Moving now eliminates the worry over a decline in the market and concerns about selling your home in a challenging climate. Once you move in your financial worries will vanish.
Concerns About an Uncertain Future
Here's some further reading as you consider your retirement options in this time of uncertainty:
Addressing Common Concerns
As businesses have opened and the public has re-emerged after our state’s previous shelter-in-place, many individuals who were considering a move to a senior living community are contemplating the timelines for their decision. With the uncertainty about pandemic predictions, mixed messages in the media about public safety and concerns about the availability of testing, it may feel like it makes sense to stay in your own home and forestall any planning for the future. The question then becomes, is your home truly the safest place to be? If you talk now, you’ll have time to make a plan that you all are comfortable with. We know it won’t be easy, but once you start the conversation, you’ll be glad you did.
Misconceptions in the Public
Selling your home and beginning a new retirement lifestyle in the current climate feels risky.
Local real estate experts are reporting incredibly high demand for homes, and borrowers are taking advantage of the low current interest rates. The market signals are strong that it actually makes sense to take advantage of selling at this time, before another recession makes home selling a real challenge.
A trip to the doctor’s office - or the emergency room - feels incredibly unsafe, with infection rates on the rise. But when a medical issue needs attention, you have to go.
Our residents appreciate the convenience (and safety!) of a supportive medical team right outside their door, with access to any level of on-site care they may need if their health needs change.
It can feel unsafe going to the grocery or pharmacy stores or ordering in dinner when you have no way of knowing if the clerk or the meal delivery driver has been tested.
We are consistently testing staff and residents with no-cost Rapid Results testing, in addition to rigorous sanitation protocols, to ensure our convenient groceryshopping, dining and prescription delivery services can set residents’ minds at ease.
Lysol recently released two home disinfectant sprays that kill coronavirus, but it’s still hard to find well-stocked cleaning supply aisles in the store.
The safety of our residents is a top priority at Acts every day. We continue to implement safety protocols, including:
- Social Distancing Activities
- Meal Delivery
- Regular Handwashing Practices
- Ongoing Sterilization of Common Areas
- Transmission Prevention Measures
Another shelter-in-place order would mean more time isolated from family and friends, and without the distraction of gardening and enjoying time outdoors as the weather gets colder.
Those that have already moved here are enjoying games of cornhole and competing at Dominos, making sure to keep up on their social commitments – with social distancing. Residents are spending time together safely and have a robust list of activity options!
Acts Campuses are Thriving with Activity
Nearly all of our communities have reached Phase 2 in our re-opening plans according to guidance from local health officials, government officials and the Acts COVID-19 Clinical Task Force. (Click here to read more about our re-opening phases.) Community restaurants are once again open in safe capacities. Life engagement activities and programs have adapted virtual options and are also beginning to offer in-person choices as we strive to keep socialization thriving. Our communities have maintained compliance with Federal and State regulations/guidance in establishing protocols to allow visitors, beginning with immediate family members, to meet outside on campus and, with some limitations, an inside visit.
FAQs During Covid-19
Whether you’re one of our beloved residents, a friend or loved one of a resident, or a prospective resident considering calling one of our campuses home, we know you have questions. Click below to read our frequently asked questions (FAQs) and answers to those questions. Should you have additional questions, please contact our COVID-19 Information Line at 1-866-293-6396. For any questions or updates about one of our residents please do not hesitate to contact the community’s Executive Director or Administrator.
For any questions about becoming an Acts resident, please contact the community’s Life Care Consultant.
Video Gallery and Featured Stories
Throughout these tumultuous times, we've also experienced many examples of what we refer to as "Loving-Kindness" in our communities. Some of those examples have been captured in photos, video and articles. Take a look at some of those below.
Our Commitment to Safety
As we get closer to returning to normal operations, we will always prioritize the health and well-being of our residents and employees. Should any of our protocols and guidelines change as we receive recommendations and mandates from local, state or federal officials, we are committed to keeping our residents, employees, family members and prospective residents informed every step of the way.
We remain thankful for the strength, perseverance and support that we are observing every day from our residents and staff throughout the Acts family.