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COVID-19 Information for Prospective Residents

To Our Prospective Residents

We are excited about the possibility of you becoming an Acts resident! Our life care consultants remain available via telephone or electronic means and we look forward to keeping in touch with you. For those who may not yet be comfortable visiting one of our campuses in person, we welcome you for a private virtual visit of our campus, which is a great way to learn more and still be able to get a glimpse of the campus amenities that our residents enjoy. If you'd like to schedule your virtual tour, please call your Acts life care consultant to arrange for this unique visit.

If you have a scheduled move-in date, please communicate with your Life Care Consultant to determine considerations related to this move-in.

The Advantages of Acts Life Care® in Uncertain Times

We'd also like to offer you some positive thoughts in this time of worrisome news that has been taking center stage lately. To start, all of the Acts Life Care campuses provide ongoing peace of mind and joy of living. How does this relate to today’s ongoing news?

First, our residents and their families have great financial peace of mind knowing that their Acts Life Care® Plan provides them a safety net against the rising cost of potential future health care and that they’ll never be asked to leave if, out of no fault of their own, they outlive their assets (according to the terms of the resident contract). During these times of unpredictability in our country’s economy, and especially the financial markets, our residents have little worry about their financial future as it relates to their home with Acts.

Second, as the coronavirus (COVID-19) continues to spread, you should be aware that Acts draws on the strength of its size and experience to deploy many layers of protection and support for our residents to keep them healthy and safe. Acts has put in place an array of preventive measures at each of our campuses that create peace of mind for our residents. As always, our full-time nurse practitioners are available to meet with residents regarding any health concerns. We have adopted a set of procedures and controls for visitors and vendors and staff. We are providing take-out meals for residents who prefer to dine in their private residences and we have shifted worship services to broadcast via in-house TV. We are also communicating regularly with all our staff, residents and family members to share the latest, most accurate, and most useful information on the pandemic. In short, Acts is “all hands on deck” in the work that our corporate, regional and campus staff are doing to implement high levels of screening and support during this time.

At Acts, it is our policy to mitigate risks in any way possible and to act from an abundance of caution, whether the potential threat arrives in the form of a new virus or a busy hurricane season. This mindset is part of our culture here at Acts. It is a way of operating made possible by that fact that we are not-for-profit and mission-driven. We put our residents first in all we do. At the moment, this means working in every way possible to provide a measure of certainty in uncertain times.

We hope that you and your family remain healthy and well in the coming days and weeks and we look forward to welcoming you to an on-site event as soon as the virus emergency is passed. In the meantime, if you have any questions at all, please contact your Acts life care consultant.

Re-Opening Our Communities

Acts has developed a three-phased approach to re-opening our communities, which will be based on the status of the outbreak in each of our regions.