Welcome to our COVID-19 Information Center

As you are undoubtedly aware, the coronavirus, or COVID-19, has impacted daily life of people around the globe, in the United States, and yes, even here within our Acts communities. These are certainly extraordinary times, and we are aware of the heightened anxiety and concern that is present in and around our communities.

Feel free to visit this website often for the very latest information on how we are responding to COVID-19, including any changes to our operations and visitor restrictions at our communities. You will also find helpful information and links to resources on COVID-19 from a variety of public sources.

We have also established a special phone information line for any questions about our COVID-19 response measures. That number is 1-866-293-6396. If you leave a message, an Acts representative will get back to you as soon as possible.

All of you are in our hearts and in our thoughts as we pray for the continued safety, peace of mind and good health for our extended Acts family. Please also join us in praying for all the people that have been directly touched by this worldwide pandemic.

A Message from Acts President on COVID-19

Latest Update

March 30, 2020 - With the continuing development of the Coronavirus (“COVID-19”), Acts Retirement-Life Communities is committed to providing regular updates about the well-being of our residents and staff as well as our operational response and campus protocols.

As we’ve shared in previous communications, Acts has been implementing numerous precautionary measures in response to the COVID-19 pandemic. With the number of cases continuing to increase globally, nationally and locally, Acts has been planning and preparing for its first confirmed COVID-19 for some time and stands ready to respond.

While these measures are ongoing, we have learned that Acts had its first resident confirmed to test positive with the COVID-19 virus. The resident resides within our assisted living residence at Normandy Farms Estates (Blue Bell, PA) but has been in a local hospital since March 26. We are thankful to share that this resident is currently in stable condition with improving symptoms.

Upon notice of the positive results, we immediately began our COVID-19 infection control protocols which includes the precautionary isolation of residents in our OakBridge Terrace assisted living residence and a thorough review of other residents and employees that may have been exposed. Fortunately, the resident who tested positive was on self-isolation for several days, so exposure was limited. We are thankful no other residents or staff at the community are showing signs of illness or have tested positive for COVID-19.

Our main focus at this time continues to be on preventive measures within each of our communities. Please be assured that our communities continue to engage all recommended safety protocols including resident health monitoring, employee screenings and temperature checks before each shift, appropriate use of personal protective equipment, social distancing and operational changes to limit personal contact. We also continue to monitor and refine practices related to our ongoing operations in an effort to respond responsibly and effectively. Acts has recently initiated personal concierge services including routine resident check-ins, and grocery and medication delivery so that residents do not need to leave the campus.

Acts understands how challenging the COVID-19 outbreak has made everyday life. We are continually focused on actions to provide peace of mind to our residents and their family members, as well as keeping our residents engaged, comfortable, well cared for and happy. While there are restrictions in place brought forth by the current environment, life in our communities is far from stagnant. Residents still safely enjoy campus amenities and activities, whether by digital means or in very small groups to maintain safe social distancing. Many are also enjoying the spring weather and outdoor campus amenities with the same social distancing requirements.

Our activity teams have been coming up with creative ways our residents can still have fun while staying safe. Residents are participating in an array of activities designed to stimulate the mind, body and spirit including in-room activities, virtual events, and entertainment throughout the day that are shared on the in-house TV and available on demand.   

We are also actively encouraging and helping residents stay connected with their families and friends via video and phone (including Facetime and Skype). And, in keeping with what has always been evident within the Acts culture, there is no shortage of examples of loving-kindness. While Acts continues to work with our vendors and maintains appropriate levels of supplies, our residents want to do their part in battling this world-wide pandemic. Many residents across our family have rallied together and are creating protective masks for those on the front lines. These residents are showing that Loving-Kindness lives here. We encourage you to follow Acts and our communities on Facebook, where we post about many of the activities occurring within the community during this unique period.

To those who have family members living within our Acts communities, please be assured that your loved ones are being cared for at the highest possible level. All of our actions are consistent with guidance from the CDC and local public health authorities, and always made in the best interest of keeping our residents and employees safe. We remain in frequent communication with residents, family members and employees and will continue to provide updates on our website.

Thank you for your continued support, understanding and prayers as we navigate these difficult times together. 

Previous Updates:

Visitor Restrictions

In these challenging times, Acts is taking heed of recommendations by the CDC, local public health authorities and civic directions regarding access by visitors to our campuses. We know this may regretfully result in inconveniences and hardships, but the health of our residents and staff members are of utmost priority.

As of Friday, March 20, all Acts communities are restricted to visitors. This includes Independent Living, OakBridge Terrace Assisted Living Residences and WillowBrooke Skilled Care Centers. 

We encourage you to contact your loved ones via telephone or other electronic means, and community staff are available to assist you through contacting the Executive Director or Administrator. The Executive Director or Administrator can also be contacted for specific information regarding the health and well-being of your loved one.

We sincerely apologize for any hardship this may cause. Thank you for your understanding and support as we strive to ensure the safety of our residents and employees. With God’s grace, we look forward to welcoming you back to our campuses in the near future.

COVID-19 Campus Protocols

Our clinical team is working closely with the local and state health departments to follow their recommended procedures for monitoring the health status of our residents and employees to prevent the spread of the virus. Acts is well prepared to manage any residents suspected of being exposed to COVID-19 as well as confirmed cases.

Each of our communities have been undertaking precautionary measures to support the safety of our communities and well-being of staff and residents. These measures include, but are not limited to:

  • Monitoring health status of residents and employees, including daily temperature checks for all residents and employees in assisted living and skilled nursing settings.
  • Completing medical and travel screenings for employees and essential vendors according to CDC guidelines.
  • Suspending large group activities and limiting small group activities.
  • Communicating and implementing safety protocols and infection control standards.
  • Monitoring international and domestic travel of residents and staff and implementing mandatory isolation as appropriate.
  • Providing meal delivery and take-out meal service for all residents.
  • Restricting our campuses to all visitors.

The health and well-being of our residents and staff is always our highest priority, and we are continuing with our infection control measures at all of our locations and in full compliance with CDC protocols.

Acts Coronavirus (COVID-19) Resources

As part of Acts Retirement-Life Communities' core mission, our organization strives to provide security and peace of mind to our residents, staff members, and all those that consider themselves an extension of the Acts family. We believe this is not only done through comprehensive infection control protocols at our campus and support locations, but also by offering education resources to share knowledge on the outbreak and how to slow its spread.

In that light, we've offered some of the latest information and resource material on the Coronavirus ("COVID-19") below.

COVID-19 Resource PDF Downloads:

Centers for Disease Control and Prevention links:

Video Education:

A full library of educational videos are available at the Center for Disease Control's YouTube Channel by clicking here.

Other Useful Links